Training to help with customer experience - The Evesham Observer

Training to help with customer experience

Evesham Editorial 25th Mar, 2017   0

STAFF at Subway in Evesham have become Dementia Friends in a bid to improve the restaurant experience for those living with dementia.

Seven of the High Street restaurant’s staff underwent the training, which was hosted by the Alzheimer’s Society’s Side-by-Side project.

During the session staff were given advice and tips on how to make their restaurant as dementia-friendly as possible.

Subway is the latest business in the town to train staff to become Dementia Friends. It is all part of Evesham’s campaign to be officially recognised as a dementia-friendly town, with the bid being led by the Evesham Dementia Action Alliance.

The group is trying to get as many staff as possible at businesses across the town to become Dementia Friends.

Paul Gardiner, Subway’s Area Manager, said: “We are proud to serve a wide range of ages and backgrounds and, to ensure we can serve all our customers’ needs effectively, we wanted to become involved in raising awareness of dementia.

“We have welcomed the opportunity to work with Side by Side to enhance our teams’ knowledge of dementia within Evesham.

“We want to continue to provide our community with a meaningful experience and play a key part in Dementia Friends.”

Anyone interesting in becoming a Dementia Friend can contact the Alzheimer’s Society’s Worcestershire office on 01905 621868 to find out details of sessions being organised by the Evesham Dementia Action Alliance.

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