A PERSHORE care home is celebrating an impressive inspection report by the Care Quality Commission.
Heathlands Residential Care Home, which is run by not-for-profit provider Sanctuary Care, retained its ‘good’ grading across five quality indicators. These are safety, effectiveness, care, responsiveness and leadership.
In the new inspection, the CQC praised the home for creating a safe, comfortable atmosphere, highlighting that the provider had a ‘proactive and positive culture of safety, based on openness and honesty.
The inspection report featured a comment from one relative that read: “I know that when I’m not here, I can relax knowing that everything is being taken care of. Everyone is so welcoming and fun, and my relative is having the best care”.
The home was also praised for helping residents retain independence, taking account of their ‘strengths, abilities, aspirations, culture and unique backgrounds’.
Amongst the standout features observed was the collaboration across staff, teams and services. One healthcare professional commented: “Staff are very pleasant to work with and very hard working”.
The quality of care was also commended by the inspectors, highlighting that ‘staff took the time to listen and engage in conversation and treated them with kindness, empathy and compassion’.
The rating is a testament to the Sanctuary Care home’s commitment to enriching the lives of its residents, families and staff.
Manager, Kerrie Haines said: “We are thrilled to be acknowledged for the care we provide within our inclusive and welcoming community.
“This rating truly reflects our team’s dedication to maintaining the highest standards of care and ensuring each resident’s experience is safe, supportive and tailored to their needs.
“Our commitment to building strong and caring relationships is evident in the enriching experiences we offer, which build a sense of continuity and belonging for all residents.”
