27th Oct, 2016

Satisfied customers show shop's just their cup of tea

Rob George 12th Jun, 2015 Updated: 20th Oct, 2016

A POPULAR Evesham tea shop has been honoured for its care towards customers with a top national award.

JellyPickleJam Vintage Tea Shop has been honoured with a TripAdvisor Certificate of Excellence award.

Now in its fifth year, the award celebrates excellence in hospitality and is given only to establishments that consistently achieve great reviews on TripAdvisor.

Certificate of Excellence winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.

The popular site takes into account the quality, quantity and recency of reviews and opinions submitted by travellers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site.

To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

“After finding out we were ranked No.1 on the site for the whole of Worcestershire in October last year, winning the TripAdvisor Certificate of Excellence is very exciting and humbling,” said Lisa Whelan, owner of JellyPickleJam.

“I’d like to thank all of our past guests who took the time to complete a review on TripAdvisor, it is the best possible present for our second birthday.

“There is no greater seal of approval than being recognised by one’s customers.

“With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”

Marc Charron President, TripAdvisor for Business, said: “By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”