Ovo and Good Energy forced to refund overcharged customers - The Evesham Observer

Ovo and Good Energy forced to refund overcharged customers

Evesham Editorial 18th May, 2023   0

THOUSANDS of Ovo and Good Energy customers are to get a refund after the regulator found that the firms had overcharged households.

Ofgem has ordered the energy firms to pay a total of £4million, £2.7million of which will be split between 18,000 homes.

The average repayment to affected Ovo customers will be £181, while Good Energy will refund £109.

The regulator said the suppliers had charged people above the rate allowed under the two energy price caps.

Dan Norton, deputy director of retail at Ofgem said: “It is totally unacceptable that Good Energy and Ovo Energy customers were overcharged, particularly at a time that is already so challenging and stressful for consumers across the UK.”

Those customers who have been affected will be automatically refunded.

Both firms have apologised to affected customers.

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