STAFF and residents at Willow Bank Residential Home are celebrating after the Pershore home was rated ‘Good’ in all five areas in their latest Care Quality Commission (CQC) inspection.
Inspectors were accompanied by a mental health specialist advisor and an expert in experience for older people who live with dementia.
The report highlighted the improvements made at the 63-bed care home, particularly the kindness of the staff.
“People told us staff were kind and treated them well. Relatives felt the staff cared for their family member in a caring and supportive way.
“Staff treated people as individuals and respected the choices they made. Staff treated people with care and respect and maintained their dignity.”
Inspectors noted where people had become upset or distressed, staff provided reassurance and hugs, and saw people felt comforted by.
“We also saw that staff knew people’s individual preferences, and when people wanted their own space, staff respected this.”
Manager Carole Hall said: “It is fantastic the high standards we aim towards have been recognised officially by the regulator.
“We are excited to continue to improve and work with families to make Willow Bank an even better home for our residents.”