ROOFTOP Housing Group has appointed national housing and care provider Mears Group PLC to deliver repairs and maintenance services under a new ten-year contract.
Starting on July 1, the appointment follows a full procurement process and a formal Section 20 consultation with leaseholders playing a key role throughout.
Customers at the Evesham-based housing association which manages around 7,000 homes across Worcestershire and Gloucestershire, helped to shape service priorities and influenced the decision-making process, the group said.
By working with Mears, Rooftop said it will continue to provide good quality homes, reliable landlord services and maintain a strong focus on customers’ needs and regulatory compliance.
Boris Worrall, Rooftop Group chief executive said: “Housing associations are operating against the backdrop of increasing challenges with higher demand for services, rising costs, and new regulatory requirements.
“Establishing a long-term partnership with Mears is an important strategic step in making sure Rooftop is well positioned to manage these challenges in a sustainable and considered way.
“Our values guide decisions like this. By working together with our customers and colleagues, and focusing on doing the right thing, we are not only building homes but also providing services that are fit for the future.
He thanked everyone who contributed their time and insight throughout the process.
Lucas Critchley, chief executive officer at Mears Group said he was delighted to be working with Boris and the team at Rooftop Housing Group on a shared ambition to deliver a high-quality service that puts Rooftop’s residents at the heart of decision making.
“This is an important contract award for the group within Mears original heartlands and gives us yet another opportunity to deliver all-encompassing, long-term asset management solutions, in partnership with a like-minded client.
“We look forward to creating a lasting partnership that ensures customers’ homes are well-maintained, safe and cared for, by leveraging the full extent of the Mears’ operational, professional and technical capability,” he said.
