AN EVESHAM care home for people with living disabilities and autism has been rated as outstanding by the Care Quality Commission.
Following a inspection of the home in May, 21 Lime Street – Learning Disability and Autism was awarded the highest rating by inspectors.
Noble Care Limited runs the Lime Street home which provides care and accommodation for up to eight people with learning disabilities and autism.
Inspectors found that people were at the heart of the service and saw first-hand how the home had improved the quality of people’s lives. They also found how staff were caring and compassionate and provided residents with safe, responsive, caring, effective and well-led care.
Speaking to the Observer, Martyn Crookston, home manager of 21 Lime Street, said : “It was a very good achievement and quite a high achievement really. I think we’re in the top two per cent now.
“It’s really down to the people who live here who were able to communicate to the inspector what they do here and their achievements. Living in the community really has made a big difference to their lives.
“Our motto is ‘together we are one’ and that is the ethos which we work by.”
Deb Holland, CQC’s Head of Inspection for Adult Social Care in the central region, said: “We were impressed with what we found during our inspection of 21 Lime Street – Learning Disability and Autism.
“We found that people were able to do things they enjoyed and to keep in touch with the people who were important to them. Staff understood the risks to people in their care and people benefited from receiving care which accounted for their safety needs.
“We saw caring relationships had been built between the staff and management team, people enjoyed spending time with the manager of the home and people were given encouragement and reassurance when they needed it.
“People’s need for independence and privacy was understood and they were encouraged by staff to make their own choices about their care. Staff also worked with other organisations and relatives so people’s right to make decisions and their freedom was protected.
“People we spoke to said they had not needed to raise any complaints about the service, but were confident action would be taken if they had cause to complain.
“The service took action to ensure it could continuously develop and improve and we found that people living at the home were empowered to make suggestions about how the home was run.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
